FAQs

-Contact our friendly customer service team here: info@alumeva.com

-Once your order has been shipped (2-3 business days) you will recieve an email with a tracking number.

Simply head to our "track" page and input your tracking number.

* Please note tracking may not be updated immediatley, we can assure you its on its way.

-You will receive a dispatch notification by email as soon as your order has been shipped.

The dispatch notification is sent to the email address registered when the order was placed.

We usually ship all orders within 2 business days.

-You will receive an order confirmation via email as soon as you have placed your order.

Your order will be processed and dispatched within 2-4 business days.

When your order has been shipped, you will receive an email with your tracking number. 

-Orders are usually delivered within 8-12 business days after dispatch.

Kindly note that deliveries to certain remote locations may take a few extra days.

-$0 All Shipping Costs are on us & come with free worldwide tracking.

-Absolutley! Kindly contact our great customer service agents here:

info@alumeva.com

-All our jewelry is made with the highest quality materials to prevent as much tarnishing as possible - although all jewelry will tarnish over time.

To minimize this happening we suggest:

1. Keep it dry as much as possible

2. Store in a cool dry place

3. Use a protective spray

-Yes! You can detach all our pendants from the chain and change them out as you like.

-All pieces are nickel-free and suitable for everyone with allergies or sensitive skin. (please double check each product description incase we have a new product release for a month).

-All our jewelry are made from the highest quality stainless steel (surgical grade)or titanuim, then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new way of plating is 10x stronger than standard gold or silver plating, making our jewelry 100% waterproof!

We accept card payments with Visa, MasterCard and American Express. You can also choose to pay with PayPal, Apple, ShopPay (and more). 

When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to prideworn.com

-When making a purchase on our website all payments are charged in USD, if not converted automatically to your countries dollar.

-If you are experiencing problems in the checkout, please try following actions:

- Try with another browser 

- Try with another device 

 - Empty the cookies in the browser that you are using

This usually solves these kind of problems. If you still are experiencing problems, please contact our customer support team. 

-If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

-If you experience a problem when paying with a credit or debit card at the checkout, we recommend you to try following actions:

- Use another browser or device 
- Make sure that your card is open for international payments
- Try another card or contact your bank

-You have probably entered the wrong email address. Please contact our customer support team and describe the problem. Make sure to include your full name and the date the order was placed.

-No! Import duties or local taxes, if your country charges them, are not included in shipping & handling.

info@alumeva.com

Please send us an email anytime and we will be in contact with you immediately.